/* * Cookie Status * * 1 - complete - user has left site * 2 - pending - user waiting for chat to be answered by admin * 3 - active chat - user and admin are chatting * 4 - deleted * 5 - browsing - no data has been inputted * 6 - requesting chat - admin has requested a chat with user * 7 - timed out - visitor has timed out * 8 - complete but now browsing again * 9 - user closed chat before starting chat * 10 - user minimized active chat * 11 - user moved on to another page (session variable is different) * 12 - user has not been answered after sending chat request and is still active * */ var wplc_is_chat_open = false; var wplc_online = false; var wplc_agent_name = ""; var msg_history = new Array(); var wplc_is_minimized = false; /* global to hold whether or not the chat box is minimized */ var wplc_retry_interval = null; var wplc_run = true; var wplc_server = null; wplc_server = new WPLCServer(); var wplc_server_last_loop_data = null; var wplc_shown_welcome = false; var wplc_current_agent = false; /* node support */ var ns_obj = {}; /* node variable mapping */ var welcome_message = ''; var wplc_session_variable = new Date().getTime(); var wplc_cid; var wplc_check_hide_cookie; var wplc_chat_status = ""; var wplc_cookie_name = ""; var wplc_cookie_email = ""; var wplc_init_chat_box_check = true; var wplc_cid = null; var initial_data = {}; var wplc_fist_run = true; var wplc_long_poll_delay = 1500; jQuery(function() { /* Gutenberg functions */ jQuery('.wp-block-wp-live-chat-support-wplc-chat-box').on('click',function(){ jQuery("#wplc_hovercard").fadeOut("fast"); jQuery("#wplc-chat-alert").removeClass('is-active'); wplc_is_chat_open = true; jQuery.event.trigger({type: "wplc_open_chat"}); }); wplc_map_node_variables(); /* preload the images */ wplc_preload(); wplc_cid = Cookies.get('wplc_cid'); if(typeof wplc_cid === 'undefined'){ wplc_cid = null; } else { wplc_cid = Cookies.get('wplc_cid'); } wplc_check_hide_cookie = Cookies.get('wplc_hide'); wplc_check_minimize_cookie = Cookies.get('wplc_minimize'); wplc_chat_status = Cookies.get('wplc_chat_status'); wplc_cookie_name = Cookies.get('wplc_name'); wplc_cookie_email = Cookies.get('wplc_email'); // Always start on 5 - ajax will then return chat status if active Cookies.set('wplc_chat_status', 5, { expires: 1, path: '/' }); wplc_chat_status = 5; //if (typeof wplc_chat_status !== "undefined" && parseInt(wplc_chat_status) === 3) { } else { //} //Preflight check for WPML integration var wplc_wpml_body_language = jQuery("html").attr("lang"); if(typeof wplc_wpml_body_language !== "undefined"){ if(wplc_wpml_body_language.indexOf("-") !== -1){ wplc_wpml_body_language = wplc_wpml_body_language.substr(0, wplc_wpml_body_language.indexOf("-")); } Cookies.set('_icl_current_language', wplc_wpml_body_language, { expires: 1, path: '/' }); } var data = { action: 'wplc_get_chat_box', security: wplc_nonce, cid: wplc_cid }; jQuery.ajax({ url: wplc_ajaxurl_site, data:data, type:"POST", success: function(response) { /* inject html */ if(response){ if (response === "0") { if (window.console) { console.log('WP Live Chat Support Return Error'); } wplc_run = false; return; } response = JSON.parse(response); jQuery( "body" ).append( response['cbox']); wplc_listenForScrollEvent(jQuery("#wplc_chatbox")); if( typeof wplc_cookie_name == 'undefined' || typeof wplc_cookie_email == 'undefined' ){ var wplc_cookie_name = jQuery( jQuery.parseHTML( response['cbox'] ) ).find( "#wplc_name" ).val(); var wplc_cookie_email = jQuery( jQuery.parseHTML( response['cbox'] ) ).find( "#wplc_email" ).val(); } /* is an agent online? */ if (response['online'] === false) { wplc_run = false; wplc_online = false; ns_obj.o = '0'; } else { wplc_online = true; ns_obj.o = '1'; } if (wplc_filter_run_override !== "1" || wplc_online === false) { wplc_run = false; } else { /* we can run */ } /* has this user been assigned an agent? */ if (typeof response['type'] === "undefined") { wplc_shown_welcome = false; } else { if (response['type'] === "returning") { wplc_shown_welcome = true; /* set the agent vars so we can access them on the fly */ if (typeof response['agent_data'] !== "undefined") { wplc_current_agent = response['agent_data']; } } else { wplc_shown_welcome = false; } } /*Support mobile loggin*/ var wplc_mobile_check = false; if(typeof wplc_is_mobile !== "undefined" && (wplc_is_mobile === "true" || wplc_is_mobile === true)){ wplc_mobile_check = true; } /* start long polling */ var data = { action: 'wplc_call_to_server_visitor', security: wplc_nonce, cid:wplc_cid, wplc_name: wplc_cookie_name, wplc_email: wplc_cookie_email, status:wplc_chat_status, wplcsession:wplc_session_variable, wplc_is_mobile: wplc_mobile_check, wplc_extra_data:wplc_extra_data }; if(wplc_server.browserIsSocketReady()){ data.socket = true; /** DEPRECATED - Removed for better script loading */ /* // load node relay common code var nc = document.createElement("script"); nc.type = "text/javascript"; nc.async = true; nc.src = wplc_baseurl + "/js/wplc_common_node.js"; document.getElementsByTagName("head")[0].appendChild(nc); //load node relay code nc = document.createElement("script"); nc.type = "text/javascript"; nc.async = true; nc.src = wplc_baseurl + "/js/wplc_node.js"; document.getElementsByTagName("head")[0].appendChild(nc); */ /* Event added for start chat binding in wplc_node.js */ jQuery.event.trigger({type: 'wplc_sockets_ready'}); } initial_data = data; // ajax long polling function if (wplc_filter_run_override !== "1" || wplc_online === false) { wplc_call_to_server_chat(data,true,true); } else { wplc_call_to_server_chat(data,true,false); } if(wplc_cid !== null && wplc_init_chat_box_check == true && wplc_init_chat_box !== false){ wplc_init_chat_box(wplc_cid,wplc_chat_status); } else { //Node and offline if(typeof wplc_use_node_server !== "undefined" && (wplc_use_node_server === "true" || wplc_use_node_server === true)){ if(wplc_check_hide_cookie != "yes"){ wplc_dc = setTimeout(function (){ wplc_cbox_animation(); }, parseInt(window.wplc_delay)); } } } } } }); /** * Preload images from the localized variable * @return void */ function wplc_preload() { var images = []; if (typeof wplc_preload_images !== "undefined" && typeof wplc_preload_images === "object" ) { var wplc_i = 0; for (var key in wplc_preload_images) { if (wplc_preload_images.hasOwnProperty(key)) { images[wplc_i] = new Image(); images[wplc_i].src = wplc_preload_images[key]; wplc_i++; } } } } /** * Detect if the chatbox is being scrolled. * * This had to be created as jQuery does not allow the scroll event to bubble up the DOM tree. * * Thank you Bikal Basnet (https://stackoverflow.com/questions/16505182/bind-scroll-event-to-dynamic-div) * * @param object el The element in question */ function wplc_listenForScrollEvent(el) { el.on("scroll", function(){ el.trigger("wplc-custom-scroll"); }) } jQuery("body").on('keyup', '#wplc_email, #wplc_name', function (e) { if (e.keyCode == 13) { jQuery("#wplc_start_chat_btn").trigger("click") } }); jQuery("body").on("click", "#wplc_end_chat_button", function(e){ var data = { security: wplc_nonce, chat_id: wplc_cid, agent_id: 0 }; jQuery(this).hide(); if(jQuery(this).attr('wplc_disable') === undefined && jQuery(this).attr('wplc_disable') !== 'true'){ wplc_rest_api('end_chat', data, 12000, null); jQuery.event.trigger({type: "wplc_end_chat_as_user"}); } jQuery(this).attr('wplc_disable', 'true'); }); jQuery(document).on("wplc_update_gdpr_last_chat_id", function(e) { jQuery('#wplc_gdpr_remove_data_button,#wplc_gdpr_download_data_button').attr('data-wplc-last-cid', wplc_cid); }); // Fix conflict with Responsive Lighbox plugin setTimeout(function () { if (jQuery('html').hasClass('nivo-lightbox-notouch') || jQuery('a[rel*="lightbox"]').length) { jQuery("body").on("keyup", function (event) { if (event.keyCode === 13) { jQuery("#wplc_send_msg").trigger("click"); } }); } }, 5000); if( /Android|webOS|iPhone|iPad|iPod|BlackBerry|IEMobile|Opera Mini/i.test(navigator.userAgent) ) { setTimeout(function () { var liveChat4 = jQuery('#wp-live-chat-4'); var liveChat = jQuery('#wp-live-chat'); if (!liveChat.hasClass('classic')) { jQuery('body').on('click', function (event) { if (liveChat.hasClass('mobile-active')) { if (event.target.id !== 'wplc_chatmsg' && event.target.className !== 'wdt-emoji-picker') { liveChat4.removeClass('is-full-height'); } else { liveChat4.addClass('is-full-height'); } } }); } else { jQuery('body').on('click', function (event) { if (liveChat.hasClass('mobile-active')) { if (event.target.id !== 'wplc_chatmsg' && event.target.className !== 'wdt-emoji-picker') { liveChat.removeClass('is-full-height'); } else { liveChat.addClass('is-full-height'); } } }); } }, 500); } }); function wplc_map_node_variables() { if (typeof wplc_welcome_msg !== "undefined") { welcome_message = wplc_welcome_msg; } } /** * This instantly sends the user the welcome message (i.e. to wait for any agent and start typing so long) * * */ function wplc_send_welcome_message() { if(wplc_welcome_msg !== "" && !wplc_shown_welcome){ message_class = "wplc_system_notification wplc-color-4"; var concatenated_message = "
"; if(typeof wplcFormatParser !== "undefined"){ jQuery("#wplc_chatbox").append(wplcFormatParser(concatenated_message)); } else{ jQuery("#wplc_chatbox").append(concatenated_message); } wplc_scroll_to_bottom(); wplc_shown_welcome = true; } } jQuery(function(){ if (wplc_online) { jQuery(document).on('click', '#wp-live-chat-header', function() { jQuery('#speeching_button').html(wplc_pro_sst1); jQuery('#wplc_name').val(wplc_user_default_visitor_name); }) } else { jQuery('#wplc_na_msg_btn').val(wplc_pro_offline_btn_send); } }) /** * Scrolls the chat box to the bottom * */ function wplc_scroll_to_bottom() { var height = jQuery('#wplc_chatbox')[0].scrollHeight; jQuery('#wplc_chatbox').scrollTop(height); } function wplc_user_message_receiver(data){ if(typeof wplc_loop_response_handler !== "undefined" && typeof wplc_loop_response_handler === "function"){ wplc_loop_response_handler(data, wplc_server_last_loop_data); data = JSON.parse(data); if(typeof data['status'] !== "undefined"){ delete wplc_server_last_loop_data.status; } if(data.keep_alive === true){ setTimeout(function(){ wplc_server_last_loop_data.status = wplc_chat_status; wplc_call_to_server_chat(wplc_server_last_loop_data); },100); } } } function wplc_user_retry_handler(data){ var tstatus = Cookies.get("wplc_chat_status"); if (tstatus !== "undefined") { if(tstatus !== 8 || tstatus !== 1){ wplc_retry_interval = setTimeout(function(){ wplc_server.prepareTransport(function(){ //Transport ready... wplc_server_last_loop_data.status = parseInt(tstatus); //Set to existing status wplc_call_to_server_chat(wplc_server_last_loop_data); }, wplc_user_message_receiver, wplc_user_retry_handler, wplc_log_connection_error); },500); } } } function wplc_call_to_server_chat(data,first_run,short_poll) { if (typeof wplc_use_node_server !== "undefined" && wplc_use_node_server === "true") { //not sending to WP return; } else { if (typeof first_run === "undefined") { first_run = false; }; if (typeof short_poll === "undefined") { short_poll = false; }; data.first_run = first_run; data.short_poll = short_poll; if(typeof Cookies.get('wplc_name') !== "undefined"){ data.msg_from_print = Cookies.get('wplc_name'); } wplc_server_last_loop_data = data; wplc_server.send(wplc_ajaxurl, data, "POST", 120000, function(response) { wplc_long_poll_delay = 1500; wplc_loop_response_handler(response, data); }, function(jqXHR, exception) { wplc_long_poll_delay = 5000; if (jqXHR.status == 404) { wplc_log_connection_error('Error: Requested page not found. [404]'); wplc_run = false; } else if (jqXHR.status == 500) { wplc_log_connection_error('Error: Internal Server Error [500].'); wplc_log_connection_error('Retrying in 5 seconds...'); wplc_run = true; } else if (exception === 'parsererror') { wplc_log_connection_error('Error: Requested JSON parse failed.'); wplc_run = false; } else if (exception === 'abort') { wplc_log_connection_error('Error: Ajax request aborted.'); wplc_run = false; } else { wplc_log_connection_error('Error: Uncaught Error.\n' + jqXHR.responseText); wplc_log_connection_error('Retrying in 5 seconds...'); wplc_run = true; } }, function(response){ if (wplc_run) { if(wplc_server.isInSocketMode() === false && wplc_server.isPreparingSocketMode() === false){ setTimeout(function() { wplc_call_to_server_chat(data,false,false); }, wplc_long_poll_delay); } else if ((wplc_server.isInSocketMode() === false && wplc_server.isPreparingSocketMode() === true) && (typeof wplc_transport_prepared !== "undefined" && wplc_transport_prepared === false)) { /* Allows for initiate chat to work on the node server */ if (typeof wplc_use_node_server !== "undefined" && wplc_use_node_server === "true") { /* do not run this if using not the node jedi */ setTimeout(function() { wplc_call_to_server_chat(data,false,true); }, 7500); } } else { if(typeof response !== "undefined" && typeof response.responseText !== "undefined" && response.responseText !== ""){ var response_data = JSON.parse(response.responseText); if (typeof wplc_transport_prepared !== "undefined") { if(wplc_transport_prepared !== true && (parseInt(response_data.status) === 3 || parseInt(response_data.status) === 2)){ //Transport is unprepared and the user has returned to the page with a status 3/2 wplc_server.prepareTransport(function(){ wplc_call_to_server_chat(data,false,false); }, wplc_user_message_receiver, wplc_user_retry_handler, wplc_log_connection_error); } } } } } } ); } }; function wplc_loop_response_handler(response, data){ if(response){ if (response === "0") { if (window.console) { console.log('WP Live Chat Support Return Error'); } wplc_run = false; return; } if (typeof response !== "object") { response = JSON.parse(response); } data['action_2'] = ""; if(typeof response['wplc_name'] !== "undefined"){ data['wplc_name'] = response['wplc_name']; /* Cookies.set('wplc_name', response['wplc_name'], { expires: 1, path: '/' });*/ } if(typeof response['wplc_email'] !== "undefined"){ data['wplc_email'] = response['wplc_email']; /* Cookies.set('wplc_email', response['wplc_email'], { expires: 1, path: '/' }); */ } if(typeof response['cid'] !== "undefined"){ data['cid'] = response['cid']; Cookies.set('wplc_cid', response['cid'], { expires: 1, path: '/' }); } if(typeof response['aname'] !== "undefined") { wplc_agent_name = response['aname']; } if(typeof response['cid'] !== "undefined" && wplc_cid !== jQuery.trim(response['cid'])){ wplc_cid = jQuery.trim(response['cid']); jQuery("#wplc_cid").val(wplc_cid); } if(typeof response['status'] !== "undefined" && parseInt(wplc_chat_status) !== parseInt(response['status'])){ wplc_chat_status = response['status']; Cookies.set('wplc_chat_status', null, { path: '/' }); Cookies.set('wplc_chat_status', wplc_chat_status, { expires: 1, path: '/' }); } /* Trigger for handling responses */ jQuery.event.trigger({type: "wplc_user_chat_loop",response:response}); /* Process status changes */ if(data['status'] == response['status']){ if(data['status'] == 5 && wplc_init_chat_box_check === true && wplc_init_chat_box !== false){ // open chat box on load wplc_init_chat_box(data['cid'], data['status']); } if((response['status'] == 3 || response['status'] == 2) && response['data'] != null){ // if active and data is returned wplc_run = true; var wplc_new_message_sound = false; if (typeof response['data'] === "object") { for (var index in response['data']) { if(typeof response['data'][index] !== "object"){ if (typeof msg_history[index] === "undefined") { //Not from node /* we dont have this message */ msg_history[index] = true; msg_to_parse = response['data'][index].wplcStripSlashes(); if(typeof wplcFormatParser !== "undefined"){ jQuery("#wplc_chatbox").append(wplcFormatParser(msg_to_parse)); } else{ jQuery("#wplc_chatbox").append(response['data'][index].wplcStripSlashes()); } wplc_new_message_sound = true; } else { /* we already have this message */ } } else { var the_message = response['data'][index]; the_message.mid = index; wplc_push_message_to_chatbox(the_message,'u', function() { wplc_scroll_to_bottom(); }); wplc_new_message_sound = true; } } } else { /* backwards compatibility - response['data'] is a string */ if(typeof wplcFormatParser !== "undefined"){ jQuery("#wplc_chatbox").append(wplcFormatParser(response['data'].wplcStripSlashes())); } else{ jQuery("#wplc_chatbox").append(response['data'].wplcStripSlashes()); } wplc_new_message_sound = true; } if(wplc_new_message_sound){ wplc_scroll_to_bottom(); if (typeof wplc_enable_ding !== 'undefined' && wplc_enable_ding === "1") { new Audio(wplc_plugin_url+'includes/sounds/general/ding.mp3').play(); } } } } else { data['status'] = wplc_chat_status; Cookies.set('wplc_chat_status', wplc_chat_status, { expires: 1, path: '/' }); if(response['status'] == 0 || response['status'] == 12){ // no answer from admin jQuery("#wp-live-chat-3").hide(); if (typeof response['data'] !== "undefined") { jQuery("#wplc_chatbox").append(response['data'].wplcStripSlashes()+"